Terms & Conditions
About Us
Our Contact details:
Saturated Colour Cosmetics LTD
The Tythe Barn
Church Green
High Street
Stock
Essex
CM4 9BU
United Kingdom
Company No: 08369261
VAT No: 197790836
Email: hello@saturatedcolour.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Payments are processed via Sage Pay Secure Payments to pay via debit or credit card (please note we do not accept American Express) or PayPal. We can accept card payments through PayPal too. We do not charge for any item until it is ready to ship. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us via email asap and we will correct the mistake, providing contact is made before 1pm the same day. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UK Delivery -
Standard UK Delivery on orders £14.99 and under - £3.00
Standard UK Delivery on orders over £20- FREE (2-3 working days).
Fast & Recorded Delivery - £5.50 (1-2 working days).
EU Delivery - International Standard - £5.50 via Royal Mail on orders up to 250g in weight. Orders will be posted within 3 working days from date of purchase.
EU Delivery - International Standard - £7.50 via Royal Mail on orders up to 750g in weight. Orders will be posted within 3 working days from date of purchase.
Free Shipping is not valid for EU customers.
Please note, missing Royal Mail orders can only be investigated once 10 working days has passed from date of dispatch.
Please see temporary conditions for Public holidays.
Delivery Schedule
UK Royal Mail orders will be dispatched within 5 working days from date of purchase.
UK Mainland Next Working Day orders placed after 14:00 are dispatched then next business day. We aim for customers to receive their orders within 10 working days from date of purchase.
EU Royal Mail orders will be dispatched within 3 working days from date of purchase.
Rest of the World orders will be dispatched within 3 working days from date of purchase.
You must inform us within two working days of receipt if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem by offering a refund or replacement. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. Please expect some possible delays during public holidays. If you have any enquiries regarding delivery over public holidays please contact us at hello@saturatedcolour.com
Tax Charges
For orders made from the UK or the European Union and Rest of the World 20% VAT is added.
Reaching Us
If you need to reach us, please email us using the link on the store page or write to us at:
Saturated Colour Cosmetics LTD
The Tythe Barn
Church Green
High Street
Stock
Essex
CM4 9BU
United Kingdom
Privacy Policy
Saturated Colour Cosmetics LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.
User Content
We will treat all User Content you post and upload to our Social Media, Website or via Email as non-confidential and non-proprietary. You grant us a perpetual, royalty free, non-exclusive licence (including the right to grant sub-licences) to use, copy, distribute, reproduce and publish any and all User Content (including, without limitation, on our site, on other website, on physical products and in promotional and/or marketing material developed, in each case whether developed by us or on our behalf or on behalf of our affiliates.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days on receipt of your order for a full refund, excluding the cost of delivery and excluding mini/sample products. Do this by contacting us by email: hello@saturatedcolour.com or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Any goods returned should be in saleable condition, please return it to us with your original receipt and we'll be happy to refund your purchase. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. In such circumstances, we will notify you that no refund, replacement or exchange will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. Our returns address is:
Returns Department:
Saturated Colour Cosmetics LTD
The Tythe Barn
Church Green
High Street
Stock
Essex
CM4 9BU
United Kingdom
Except in circumstances where allergic reaction may have occurred, products may be returned in 7 working days of purchase, along with a doctor's note for full refund or exchange. Outside of this time frame and good will gesture will be provided (excluding delivery costs). These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms
Goods are dispatched upon receipt of full payment.